I've been taking my cars to Phil at PTO for almost 20 years now. I've kept going back to PTO now, through 5 different cars, because Phil is always up front about the state of my cars' tires. If I need just to rotate them, he says that, if I just need two new ones, and not four, he says that too. He doesn't kiss butt and I can see how some people think his customer service is brusk or abrupt, but PTO is always busy - and everyone I know who goes there has gone to Phil for years because he is so upfront.
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