When I arrived for my massage I was told to wait upstairs. 25 minutes later I walked back downstairs because no one had come to get me. I was informed that the therapist wasn't there and could I wait in the waiting room while the receptionist talked with the owner. 5 minutes later I was asked to keep waiting. After another 5 minutes I walked up to the front desk, tired of being shuffled between waiting rooms. The receptionist apologized and explained that the owner would give me 50% my next appointment. I explained I was using the Chinook coupon (already buying 2 massages) and she tried to get me to agree to buy another!? When I asked if I could use the 50% discount toward the Chinook purchase she said she didn't know and asked me to wait. At that point I had already wasted nearly 45 minutes and I said no. She said she'd call me when she found out. Nothing yet. Frustrating, rude, unacceptable.
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