After conducting extensive online research I scheduled my VIP appointment at Ferman BMW. I was greeted in a very timely and professional manner by the reception staff who quickly summoned my client advisor, Jim Krout. We spent about 4 hours test driving 3 different vehicles and going over the nuances and individual characteristics of each. I never felt pressured into a decision or hurried even though, by the end of it all, we were well past closing time. In the end I purchased the car I wanted a a very reasonable price. Three people stayed after hours to make this happen and, again, never made me feel like I was being a nuisance or an inconvenience. Jim, Alan Mazur and Robert Merchant were all incredibly friendly and seemed genuinely interested in making the sale under my terms. By far the best car buying experience I have ever had. The car was beautifully detailed and ready for me to pick up the next afternoon. At that time Jim spent an additional hour with me inside the vehicle making sure all my questions had been answered and all the vehicles features had been explained. He helped set up my seat position, phone and BMW Assist. Thanks Jim, Alan, and Robert!
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