My Mother-in-law got windows from them, and although the windows were great, and at a decent price, she had a terrible experience with the salesman/installer. We were hesitant to go with Advanced ourselves, but when we spoke to the salesman he insisted that this other guy (Gerald) was no longer with the company, and that they didn't do business the way he did. He gave us the impression that there would be good customer service and that they respected their customers. \r
Boy was he full of it. \r
After telling us that the windows would be ready to be installed in 4-8 weeks we gave them half of our money and waited. After 8 weeks had passed with absolutely no feedback from Advanced we had to call them and ask what was going on. They were full of nothing but excuses, and showed absolutely zero sense of accountability. They wouldn't be able to install for a few more weeks which would have been 3 months since the order was placed. After threatening to cancel they magically found time in their schedule to squeeze us in. Then that install time came and went with again not so much as a phone call. I understand that stuff happens, but the first thing you should do when that stuff happens is let your customers know! Now they were saying that it was my fault that the installation was missed, because they were just trying to be helpful and squeeze me in when they normally wouldn't. I don't care if I'm asking you to turn the sky green, if you tell me you're going to do something do it. Don't make excuses for yourselves. That is no way to do business.
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