I agree with the previous two comments. My advice to potential Ski World shoppers is BEWARE. This family-owned store in Virginia Beach subscribes to the antiquated policy of no refunds or credit on returned items AND they do not inform you of that upon purchase. Their world offers you, the consumer, no ability to change your mind or find that the item is no longer appropriate for your needs without repurchasing at their store. Their policy of store credit or exchange only works if they have alternative items for you. This is where a large part of the problem occurs for the customer as their inventory is minimal and localized to this warmer climate. \r
Today I was caught at Ski World. In the rush to shop before Christmas I purchased long underwear that I later realized would not be warm enough for the conditions at our vacation destination. I returned the items only to be reminded of their policy of store credit or exchange by their sales clerk. I was upset because I had already purchased other items from there, as I have done for the past twelve years, and needed nothing else. So to be reminded that they now got to keep my $160 was mildly annoying. The manager on duty today had no ability to diffuse my annoyance; he actually escalated the situation and demeaned the fact that spending $600 at Ski World is purely an average amount of money. This manager asked me to leave the store because I dared to question and argue this store’s policy.\r
Bottom line… Customer service at Ski World is non-existent. This is proven by their policy of no refunds or credit and their aggressive nature in defending that policy. My advice to everyone is either to shop on-line, head to Peter Glenn at Richmond, or go to Dick’s. At least your money will be returned to you at these better shopping locations.\r
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