Well, I have used Moscariello's for the last time. I have been buying major equipment there for years, wanting to patronize the local small merchants near me, and expecting they will give me decent service. But they act like I am an imposition every time I call and getting a snow-blower fixed takes days to get picked up and weeks to repair. When I have called to ask them to pick up the snow blower in the summer and take as long as they want to do a tune up, they say they don't take snow-blowers in the summer. They are a lose-lose proposition. Don't use them. Google small engine repair and get your machine fixed in a day or two.
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