I am upset that in this economy anybody would refuse business. A few months ago at a family wedding my wife spoke with Rachele Prevatt about visiting your salon before the holidays. She was not sure if she would be at your location because she was moving to a position at Gel in Cary, but that she would be happy to help. Well, my wife contacted her via Facebook and was told by Ms. Prevatt that she was only being polite because it was a wedding, and actually had the audacity to wish her luck in finding a good stylist. She was a friend with my cousin who lived with us two years ago and that living arrangement unfortunately did not work out. My family has got over it but Ms. Prevatt still holds a grudge for whatever reason and that’s fine, but she could have been polite at the wedding and declined, being up front and not stinging potential customers along, and still could have referred someone else that works at your salon. Perhaps she didn’t because she was looking for work elsewhere or that your own employee does not have confidence in the other girls that work there. There are many other ways she could have handled this. You may have the best salon in the country but with spokespeople like her, we will never know. Who knows how many other customers she has thrown away. And with the way word travels this is not good advertising for your salon. My wife and I will take our business elsewhere and advise others to do the same.
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