Staff was very helpful, not only in suggesting that repair should be done prior to cleaning, but they spent time with me in their facility, showing me rugs and teaching me about the particulars of older rugs. Staff knew a lot about Turkish rugs, old and new, and how their method for cleaning was best. It was a little pricey, but worth it - they removed almost all of the stains, making the rug something you want to hand on a wall, rather than walk on.
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