After 25+ years of loyalty this customer/reviewer has chosen to NEVER do business with Casa Di Pizza and the Jacobi Family again. I am someone who, up until tonight has pal Ed an order, almost weekly with Casa... No More!!! Last week I waited for over an hour to receive the wrong order. I called to tell them that the wrong order had been delivered and I was charged for more than I ordered, in addition to getting a totally different pizza than the one I ordered. I ordered cheese and pepperoni (simple pizza)... I was charged for cheese, pepperoni and mushrooms.... The pizza that was delivered (the ONLY pizza my delivery guy had in his vehicle I might add, was a cheese, pepperoni and black olives pizza. Upon relizing that the order was incorrect I called Casa and was assured that the correct pizza would be made and redelivered (they would also retrieve the pizza that was still in my possession. During that same phone call, the gentleman at Casa told me that I would have a credit on file for the NEXT time I ordered from Casa... No other information was given to me. I assumed the next time I called and gave my name, address and cell number (as I do with EVERY order...that would be how they would pull up my credit. Another 45 minutes passed and I finally recieved the correct order. BY THE WAY the Pizza was terrible...NOTE: I was never given any additional information that I would need to relay to with my next order. Tonight, Sunday November 11, 2012 I placed an order for delivery, with all my usual information one gives when placing an order with a pizzeria etc...40 minutes passed and I received a phone call from Casa requesting a 4 digit number code so they could retrieve my credit information. I HAD NO SUCH information. NONE was EVER given to me at any time. Very long story short...the alleged owner/manager I spoke with refused to believe I had a credit on file and refused to apply my credit to my order for this evening (my order was placed over 45 minutes ago and now this alleged owner manager is in essence calling me a liar and refusing to give me my aforementioned mentioned/promised credit from Casa). What happened to the customer is always right? Apparently, customer service is not something Casa Di Pizza or the Jacobi Family cares about! I was a very loyal customer was was now Being treated as a ""credit thief"". I will never return to Casa, and wi,, strongly suggest that others be wary, especially if using takeout services. I will be blogging about this and plan on letting the local news know about how poorly Casa treats their loyal customers...over something like a small credit...one given because of Casa's mistake in the first place. I see why Casa gave me the credit in the first place....as they had no intention of making good on it on my next order with them. I am a very principled person and this is not simply a matter of money and a small credit... I did not fabricate the scenario leading up to my credit...I have the reciept from the original wrong order...WOW...everyone I know will be made aware of this and I hope you hear my words and think twice about giving a business that would renig on a credit...rather than BELIEVE a loyal customer...and keep her happy and returning! Not gonna happen now... Casa shame on you!!!
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