My window of when the company rep would arrive was from 9-10am. The rep arrived at 10:40am. It was stressful but luckily it didnt take very long to clean the two rooms and a hallway. So far, the results seem good but one big stain didnt go away.
Thank you
RESPONSE FROM Crystal Crystal Carpet Care:
Thank you so much for your comments Ms. Dania.
Apologies for any inconvenience or discomfort we may have cause. Perhaps we should include an estimated service time so you know how long the service will take, once the tech arrives.
However, on occasion we have to extend the 1 hour window for weather, traffic, computer issues, and life happens stuff. Yet, we are about 92-95 on-time within that one hour window. We do push to make it happen.
The window is set for your advantage because we know know one likes the carpet cleaning industry standard 4 hour, morning or afternoon ONLY appointment window. Please know we do work to keep it tight.
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