Saunders House truly values the feedback that we receive, as we are continually working to improve our processes and provide an exceptional experience for those in our care. As a not-for-profit organization, Saunders House has a commitment to enriching the quality of life for our residents. We have brought these comments and concerns to the attention of our staff. We want to express, however, that these reviews are not reflective of the kind of care and service that is provided at Saunders House. We set high standards for our employees, and we work diligently to deliver quality care with compassion and respect.\r
At Saunders House, our goal is to respond to all call bells within three minutes, which is one of the expectations set forth by our CEO. We are considering installing a new system that would measure call bell response time, which would allow us to proactively respond and make changes as necessary. This system would help us to minimize the wait time for our residents. Also, our staffing levels at Saunders House well surpass the minimum standards that are set forth by the government. Our staff is knowledgeable and dedicated to providing our residents with caring, individualized service.\r
We are also happy to announce that Saunders House is actively involved with renovations that will ultimately provide a better experience for those in our care. As part of these renovations, we are working to improve the common areas and are changing out light fixtures to provide brighter hallways. We are excited about the new renovations and invite you to see how these changes have enhanced our building.\r
Saunders House is pleased to hear the positive comments about our physical/occupational therapy. We pride ourselves on the quality of therapy services we provide, as well as the positive outcomes we are able to help our residents achieve. Additionally, our housekeeping and maintenance services staff does an exceptional job in maintaining a clean and odor free environment for our residents, as they should expect to receive. We are dedicated to providing a positive resident experience, which is a reflection on the high level of care and service that we provide to our residents.\r
Again, we thank you for sharing your thoughts and look forward to the opportunity to serve you or a loved one in the future.\r
\r
Susan Irrgang, RN, NHA\r
Executive Director\r
Saunders House\r
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