Plumber Frank arrived at our house within an acceptable time after the allotted appointment time. He was friendly and courteous. I brought Frank to our master bath. After my brief description of the drain status, Frank assessed the situation and gave a written price quote. I was actually pleased to hear how inexpensive the total visit would cost. I personally am a novice DIY'er and have tried unclogging the drain, but it was about time (and with instruction by my wife) to hire a professional. I have seen the PowerProPlumbing trucks many times around Orange County and even LA County...
Frank took a quick few minutes to go to his truck, gather his equipment and started 'snaking' the shower drain right away. No extra paperwork, no phone calls to be made back to his dispatch, etc.
Frank was done in about 10-15 minutes I would say. Extremely fast in my opinion. He gave a brief description on the piping design for a house that was as old as ours. He knew where the culprit was likely to be and maneuvered his auger to the pipe connector he suspected.
That's basically it! I definitely asked for Frank's business card for any future plumbing needs.
I know a majority of people have some reservations when calling a plumbing service for the first time (as this was our first time calling PowerPro). But our experience was great.
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