I'm writing this to commend Kelly Coffman. She is in Customer Relations at Standard TV and Appliance. We were having ongoing problems with a washing machine we bought from Standard two years ago. After the third repairman left and the machine was still not right, I went to Standard on 82nd. I was put in touch with Kelly. Kelly listened. I mean she really listened! She made sure she understood. She then outlined the course of action needed to remedy the problem. Seventy two hours later, Kelly followed through and we now have a new washer. It works! Standard will continue to receive our business. It is because of Kelly. She did an awesome job!
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