Their service has greatly improved. We went to them for years and were disappointed the last time or two at their poor service. However, they really have turned around the last few months and they caught a needed brake fix while doing another repair. Another brake and transmission place said they didn't need replacing even after I complained about them getting progressively squeaky (we're talking loud). Tim said they were so worn that the calipers also needed replacing. My car is finally quiet for the first time in several months. I feel like we can depend on them again.
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