Since most people seem to write reviews like a dining experience, usually when their only unhappy, I try to make a point to post information about both. Recently I took my car in to Rivers Total Car Care as my boyfriend instructed me that my power steering pump seemed to be going out. I anticipated, not knowing relatively anything about vehicles, my car would need to be in the shop for several days. No one likes not having their vehicle especially with rental car charges accruing, which I was able to opt out of because a staff member explained to me they take their customers home or to work upon leaving their vehicle for repair. That part was awesome! However, I was still about to spend an unexpected amount. Later the same day I received a phone call referencing the issues at hand with my car. Of course there were more repairs needed, which we all hate to hear and always wonder how true this is. While I was speculating what I was hearing this was the kicker that got me? For the first time ever I was asked if I would like to physically see the repairs needed prior to the work being completed. Well yeah!... No one would pass that opportunity up without already having a reason to trust a mechanic. The next problem on my list was that I don?t leave work until 6:00PM and there is No Way for me to see these repairs until afterwards, but Yet Again the staff member stated they were open until 7:00PM. This worked out perfect. Upon our arrival, my boyfriend and I were taken in to their actual garage where my car was kept and able to review and discuss these repairs with their technician. Every point they made seemed completely needed as I do not have the time or money for major repairs down the road. We approved the repairs and to my delight received another phone call the following day. My car was already completed and at a cost we both felt was actually reasonable considering the quality we felt we were receiving. It was great to see a garage full of vehicles and feel like my car wasn?t just sitting around while other major jobs with more money potential could?ve been pushed to the front of the line. Overall, I must say despite some of the reviews I?ve read prior to this posting, I have finally found a great mechanic shop!
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