I hired 2 of their employees for a post-renovation cleaning in my empty home and they damaged my granite (granite that has been installed 2 days prior) and left deep etching on my new porcelain kitchen floor. I noticed this while I was still having my house cleaning I called Donna on the spot; she was rude and unprofessional. At first I was told they would look into this and send someone over to assess the damage but then they never followed up and ignored my e-mails. When I finally got a hold of Donna she told me I had waited too long to contact the company and it was no longer their problem, when in fact I had called and e-mailed her pictures immediately. She then informed me that she didn?t know what I did in my home to destroy my property but she did extensive research on Google and concluded that Good Impressions Cleaning was absolutely in no way responsible and she would not file a claim or look into this any further because she didn?t have to. I asked to speak to the owner of the business, Chimene Hanley and Donna would not put me through to her or let me know when I could contact her directly. I informed her that I would be stopping payment on my American Express and contacting the BBB ?Donna then reiterated that then they ?would really not do anything to help me? . I would not recommend this company to my worst enemy.
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