Kelly Smith's strong product knowledge and friendly personality made me decide to purchase a 2013 Escape from her, even though I live in New York. From regular email updates during the order and construction of the vehicle through the hands-on introduction to the features at delivery, Kelly provided exemplary service throughout the entire purchase process. Kelly's courtesy and professionalism make her a standout representative of the Ford Motor Company and Dean Arbour Ford of Tawas.
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