I have been dealing with R & S for no less than 20 years. Had a pool then a spa. These guys know it all, and will give you help and spend time with you analyzing anything from water problems to pump repair. This is the busiest pool store in town and still able to help you on a one to one basis. I will bet that the other complaints are either competitor or a customer wanting work for nothing. Nothing but praise from me for years.
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