Extremely disappointed! Do not call them! When making my appointment with Len the Plumber, I informed them that my issue was a clogged vent stack which would require someone to get on the roof of my two-story row home. I confirmed that this was a repair they could make same day and that they would bring a 20-foot ladder which would be necessary to make the repair. They assured me up and down that they could handle it and would bring what was necessary. They even trashed other plumbers who wouldn't do the repair same day. I called again two business days prior to my appointment to confirm everything was in order (same-day repair for clogged vent stack + 20-foot ladder), and once again they said everything was in my ticket and not to worry.\r
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Needless to say, an "engineer" - not a plumber - showed up and we encountered several problems. \r
1. He said they rarely make repairs same day (which was not good since they still charge $49 to come out even though they do no work and requiring me
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