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Editorial review from Citysearch - Review by citysearch c | The Bluffs at Castle Rock Apartments

The Bluffs at Castle Rock Apartments

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Editorial review from Citysearch 10/27/2012

RUN THE OTHER WAY.....I moved into these apartments and not long afterward they were bought by an out of town company called Lynd and their slogan is Conscious Living, their actions say otherwise in a big way. \r \r This new company based out of Texas, has consistently harassed the residents, myself and all of my neighbors. When they first took over everyone was given a paper to call for building maintenance, I called to have an item fixed and was speaking to a call center in India. The problem never got taken care of even after 5 phone call to the leasing office, until one of my family members fell almost hurt themselves.\r \r The harassment and bad attitudes of the new leasing staff happens on a daily basis; from the new office staff beating on the wrong door of an apartment to serve a 3 day notice and then belittling and arguing with the tenant when they tried to explain that they had the wrong building, to raising rents ($250.00) of individuals who have been here for years, to attempting to change terms of the lease and insisting that people not have BBQs on the property. The management has opted for a much ""safer"" approach and are now putting all of the BBQs in storage in garage unit 66 (I don't even see how that type of a hazard could even be legal), to refusing to take any responsibility and told the tenant ""that was his problem"" when the painting company they hired painted his brand new black truck the disgusting orange they have now painted the apartments, that man had to call the Police and file a complaint and they will be going to court, to yesterday when I came home from work to see a notice on my door and that of all my neighbors, stating that Lynd would no longer accept personal checks and that we have to pay our rent via money order or using their online system. No one has been given instruction how to even access the online system and I think of all the elderly living here, how are they going to manage paying their rent online when most of them that I've talked to don't even have a computer. How are people going to make these arrangements when we have only received a 5 day notice that this will be going into effect? This seems like a prejudice approach to the elderly and those who don't use computers. \r \r It appears that the Lynd is working very hard to have their residents leave so they can raise rents. I have never been late with my rent or had any other problems other than their building not being to code or safety standards, yet I am treated with such rudeness when I call the leasing office. It's sad to see people treat others this way. \r \r What will these heartless people do next? Renter BEWARE this is a horrible out of state company who thinks that they are operating in Los Angels! more
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