HORRIBLE TERRIBLE THE WORST DO NOT GO. I went in looking for a new or used Toyota Tacoma. After I told the sales guy (I think his name was Mike) what I wanted he insisted we go for a test drive. I had driven the exact truck at a dealership only two days previous so I said I did not need to do another test drive, but was looking for a particular color and trip package. He insisted we go for a test drive ""cause his boss would get mad at him if we didn't"" so I went. We then went back in and sat down at his desk. That is when the pressure tactics started. ""Sign this form so we know you are serious and if we can find you the right car you will buy tonight"" Really you want me to sign a form saying I agree to buy before we have even talked about price or trad-in value? Total pressure crap. He then took the keys to my 2002 Volvo XC70 that I wanted to trade and presented me with details on a truck with the right color but a trim package slightly different than what I wanted. When I asked about the differences, he had no knowledge of what a locking rear differential was and had to go consult a manager. When it became clear that the options I wanted were in a different trim package, I asked what the price difference would be and the salesman said ""a couple thousand dollars"" That is not true. While he was in getting the keys for the test drive, which I did not want to take, I looked at several different stickers and the price difference was actually $590. He said $2,000 likely because he did not want to try to locate another truck with the options I wanted and wanted to pressure me to buy the truck he had already located. Then came back their initial trade in offer, $600. Now I know dealers don't give a lot for trades, but I purchased my Volvo for $3,900 6 months previous and had been watching prices for 3 months before that. $3900 was by far the lowest, way below blue book and CarFax lowest price. This offer was not only offensive, but a thinly veiled attempt to rip me off. So, I wised up, called the salesman out on his BS and asked for my keys back. He initially would not give them to me and said I should talk to his manager. The manager came out, but without my keys and asked if there was anything he could do. At this point I got angry about them holding my keys hostage and said the only thing he could do was get my keys or things would get ugly. He finally got them and I walked out. I will never return and will tell everyone I know (I am fairly well known in the outdoors community in Utah) to never ever under any circumstances go to Karl Malone Toyota for any reason.
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