The defensive response by frank f. is just the sort of rebuttal one doesn't expect from a business trying to please its customers. Instead of an apology, he's defending the rudeness of an employee.\r
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I, also, have encountered this same employee in this store, and his idea of customer service is, at best, mediocre, sometimes bordering on beligerent.\r
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A business that's trying to please customers wouldn't declare that an indifferent employee is ""beloved"". The owners would talk to the employee about his/her attitude and apologize to the customer who was treated rudely.\r
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There are other hardware stores in Smyrna, and it's quite easy for customers to take their business elsewhere. I finally did.
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