Worst cust. service and what I feel is the most unethical company I have ever dealt with. The company I hired to protect my family has made me feel violated. I had a contract to pay $560 to install the system at my own expense. I was then a loyal customer for SIX years. When I was recently transferred out of state, my wife promptly called to cancel. They said that it had just auto renewed that month(we received no confirmation of this now did we request it) and they would ruin our credit if we did not pay a full additional year from this contact. My wife and I both called Kevin Allen per request of the BBB and he was of no help - in fact he was very argumentative and rude. He then said he had zero authority to not charge us for the service we are no longer using. SDS owners, Kevin's tone and how he represented your company is why I am making it my point to warn as many potential and existing customers as possilbe. What can I say - if this is how they treat a loyal SIX YEAR customer, I think consumers should look elsewhere for a sense of security. Just imagine if they did this to a loyal customer who lost their job - read the other message boards - they have.
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