This shop is absolutely the worst we ve ever dealt with! If you never want to see your car again, never receive courtesy calls about the status of your vehicle and be treated as if your doing them a favor then this is the shop for you. If you value your hard earned money and time, you ll take your vehicle to ANY other shop in WNY. We took our 94 Mercedes Benz e320 in for a water pump of which we were told was a 3 hour job and haven t seen the car yet and it s been over 3 weeks. Good luck getting anyone to answer the phone or return your phone calls. We had to resort to calling the Erie County Sheriffs Department and threaten the owner and we still haven t gotten anywhere. All we can say is have a good lawyer and several good friends who are willing to take you everywhere you need to go cause once Empire Autowerks gets their hands on your car you re going to need them.
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