Billing is very disorganized. CIGNA does not cover charges at this hospital. The hospital knows it, yet took my insurance card and said nothing and continued with treatment in the ER. No one said anything. Later, I receive a bill in the mail for over $5K. I went for a migraine headache and was given a pain pill and sent home. I called to inquire and their billing office told me my insurance did not pay anything. I called CIGNA who informed me that this hospital refuses to budge on their fees therefore, CIGNA doesn't have a business relationship with the hospital and won't cover charges submitted. After two complaint letters and a disharge request documenting my situation, my account was brought to a zero balance by the hospital and discharged. YET...I just received a bill 9 months after my visit there with an amount owed $187.98. REALLY? This is on the same account number that was discharged. I called and low and behold....""we have no such record of your account being forgiven. $187.98 is due."" I informed the rep that I KEPT THE DISCHARGE LETTERS FROM THEIR OFFICE SHOWING MY ACCOUNT HAS BEEN FORGIVEN AND IS A ZERO BALANCE. She said I would have to mail or fax them to their office because my account has no notes to reflect that. SURPRISE. =/ I faxed and mailed the letters 2 weeks ago and just got another call today about the supposed balance. This billing office is inefficient and the hospital's fees are OUTRAGEOUS.
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