I should have read the reviews before allowing Jenn-Air to set up an appointment with Appliances by Paul. I would have run to the other appliance company. I called appliances by Paul after hanging up with Jenn-Air and whom ever answered DID NOT identify himself with his job position. I have no idea how small/large this company is. I told him my concern & asked multiple times NOT to come out if this was the design of my element. He assured me it was not and needed to be replaced. When my tech, Dave D showed up, I told him of my concern & he looks at this paper, sees the make/model and tells me ""This is how it should be for this model."" He looked at it anyway, yep it's right, and decided since he was there for nothing that he'd check to see if it heats well. And charges me for the visit, but not labor, good cause there was NO LABOR! He was a very nice guy. Doing his job. So I call the office & leave 4 messages over 9 days for the manager, Dave Bowles. No return calls to me. I keep calling & talk with another Dave, manager who tells me that it's my fault and will not refund. I should have known I wasn't speaking with a tech, who told me it needed replacement. And also told me, ""Someone has to pay for the gas to get to my house and for the techs paycheck."" Incredible. FIND ANOTHER COMPANY, don't let them fool you with their ""A+ rating"" that this manager guy tried to shove in my face. I'd say F, buddy.
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