A disaster -- wish I'd read Citysearch earlier. Work had been done, and done well, last year; this year, however, Tom couldn't be bothered to keep scheduled appointments or, more importantly, to telephone to say, ""Can't make it, here's why, apologies"". From earlier reviews here, he's treated others the same way. Maybe if you have all the time in the world to hang around waiting for someone who doesn't show up...
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