Sorry Ashley that you had a bad experience. As you can see from most of the comments this is not the norm. Unfortunately our thousands of happy customers rarely are the types to write reviews. We try so very hard to keep our facility clean. Any given day we have 5 people on staff that their sole job is cleaning. You are right that parents do not watch their children. We have it posted all over the facility that they are responsible for watching their children. In 5 years I haven't found a way to make them do so. We do our best to watch them and have 4 employees in the back depending out how many parties we have at that time. I can only speak for myself but I have 2 kids at home and they can mess up just as quick as I clean up. Can you imagine having hundreds of kids?? Coke is not even allowed in the toddler room if there was a broken chair it must have just been broken because we check the toys throughout the day and they are taken to the sink for cleaning at the end of every day. I don't doubt this was the case when you were there and all I can do is apologize and hope to help you understand that we clean all day every day but on busy day's I am aware that it is hard to keep up. We even have a notice regarding this on our home page of our website. We can only do so much, we ask that the parents watch their children and that they help to clean up their own messes or at least let us know that they made a mess. Again, I hate that you came on a busy day and had a bad experience. My goal is that everyone has a GREAT experience and can't wait to come back. Thank you for your comment it has been passed on to the staff and discussed to make sure we are doing our best at all times.
more