Used for household move from LA to NYC. No car. Dislike (reason for not rating 5 stars): Delivery was 2 hours late. Screws to mount mirror on dresser were lost. We needed to buy some. The new ones were reimbursed by the crew on the spot. Estimate of volume was 5% lower compare to actual measured day of move, within reasonable margin of error though. Like: Customer Service was good. NYC Dispatch was very flexible in scheduling delivery. Crew was professional and courteous. Estimate items were accurate and salesman straightforward. No last minute surprise. Quote and item included/excluded were well explained and detailed. Advice to get 5 Stars: Better timing accuracy for delivery. Better bounding estimate. Overall good experience. This is my first professional move so difficult to compare you to competition. However, your quote and initial service were definitely more accurate, affordable, straight forward and honest than competitors.
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