We had them place a mirror against a wall, once it was installed I told them it wasn't straight, they came out and said it was and if it wasn't it would get straight over time. I went in a month later and told the manager and his wife that I wanted the mirror to be fixed and or get my money back he said ""sue me!"" I had another glass company in Walnut Creek come out and replace the mirror and they got it straight. I would highly recommend going to another place if you want the job done right. Check out the photos the first is there work which they couldn't fix the second was when it was corrected.
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