My wife and I purchased a crib from this company in September of 2011. They first told us it would be available for pick up in two weeks. One month later and with no one calling us we inquired about the status and were told that it would be two more weeks. When this one arrived the headboard was damaged and a new one was ordered. We were told they would follow up with us and that the headboard would be expedited. We had to call, AGAIN, after one more month and were told the replacement headboard also had flaws and they had to order ANOTHER one. A person named Meredith at the store was completely rude to my parents and told us the headboard would not be in until after the first of the year and that her delivery guy would install in whenever he got back. She had the audacity to tell my mom she did not like her ""tone"" even though my mom was polite but frustrated.
It is now January 5th (my wife is due the 16th) and we have no headboard. I have never had such a terrible experience and would suggest no one use them. Baby Bloomers in Charleston actually beat all of their prices and has way better customer service.
Lastly, when we asked to speak to the owners Meredith told us they live in Florida and she could not give us their information. Sounds like someone doesn't want the Boss to know how bad they are. Well, now they do Meredith.
more