I normally do not write negative reviews, however in a time of economic downturn I would caution you from wasting your money on a poor product. I contacted Brian concerning snow removal and he was quick to respond. Seemed very polite and professional. However, once the service has started I have not had anything but problems. It has only snowed 3 times this year and I have yet to have my driveway plowed. I was told that the sidewalks would be shoveled and the walks and that the driveways would be clear by 630 am. That has not been the case. I called this past weekend and was told after being patient for 2 days that they plowed my neighbor's accidentally. I called again today at 7 am and no one responded to me until 2pm ( this is after 3 attempts). When contacted, no one could call me, it was a simple email telling me that the issue will be resolved in 5 days. In the mean time, my neighbors have had their driveways plowed and sidewalks shoveled at least 3 times in this period by Shonohu
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