First let me say this move was almost a year ago and I am still furious about it. We moved the end of last march. After looking around and getting a lot of different quotes they were the most reasonable (now I know y.) and oddly enought had the best reviews.
The lady that handles getting you ready for the move is very nice and helpful. The date and time we had wanted was already takin so she gave a different time for a different day that worked. They were supposed to be there on a Sunday between I think 2 and 4. They showed up right at 4. Only took them about 2 hrs to move it all on the truck. They were not the nicest of guys to deal with. The one couldnt speak any English and the other hardly did at all. We got past that. When it came to signing the paper he rushed me thru it and didn't let me really read anything. Knowing that the drive was going to be 4.5 to a 5hr drive they still booked it late. When I spoke to the lady and even on their website they recommend that you label all your boxes so when they get to the other place they can put stuff in the designated rooms. Ha yea right. and that whatever they took apart would be put back together. Only thing they took part was a toddler bed and the washer dryer. That of course did not get done.
They did not get to our new home till around 12 am. Yea really late. Since I still had cleaning and a lil one I stayed behind and told my husband what to tell them about where stuff was going to go. They called me on the way to ask if I could give them half of our total to them in cash so they could have cash for gas and food. They were short and hung up on me while talking to each other. This seemed a little weird but went ahead and told my husband.
Once they arrived at our place they asked my husband to get in the back of the truck and push stuff forward and help them get boxes. Pretty sure that's what we were paying them for. When my husband was telling them were everything was to go the laughed and turned and walked away from him without giving him a chance to finish. My husband still tipped them and they were not appreciative at all. They still finished within 2 hrs or less and you could defiantly tell. They didn't even lay the matress down in the matress room so my husband had a place to sleep. He had to move boxes and make a place to lay the matress down.
Once I got there on Monday there was a mountain of boxes in the living room. A good 6 to 6.5 feet high. There were just boxes placed everywhere. The couch was laying on top of each other nthe kitchen stuff was in the bedrooms. The bedroom stuff everywhere. It took me a long time to find all of our belongings. But to top it all of when they took apart my sons bed they put the screws in their pockets. So when I went to put the bed together I couldn't and that was the first thing that needed to be done. I called and spoke to when I guess was the owner. He was rude but had the screws on his desk so he said he would send them right away. Still took a good 3 to 4 days to get bc he sent them in the freakin mail. Would of made more sense to FedEx them or at least overnight them since they were for a child's bed. So my son slept on his matress in the floor for almost a week.
Then I start looking at everything else. They scratched up our dining room set and even had large chips in it. But since it wasn't more than 20% of the table or chair they are going to give us a whopping $40 to get them fixed. Yea right i don't know in what world that would happen. Our dryer also wasn't working. Took me almost a month to finally get it working again. And other random things were broken even tho on the box it was clearly written FRAGILE!!!!!
more