My parents have been coming to this restaurant for 15 years and I knew they where going here on New Years Eve with two other couples. I live out of state, so I called and spoke to the so-called ""owner"" by the name of Stacy/Stacey/Stacie, however she spells it, and asked if I could pay for my parents' meal, which was a surprise for them. She told me it would be taken care of the way I specifically asked. \r
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After incorrect payments were made, my parents' meal was not paid for and Grapevine wound up taking $100 dollars off of the entire ticket- leaving them to pay for their share which was $120. Essentially, it ruined my whole surprise and also made them feel devalued by me paying a little bit for every person at the table. They felt extremely embarrassed in front of their friends.\r
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I called this morning to address the situation with Stacy to let her know of her mistake and hopefully solve the issue. Not only was she yelling and arguing with me, a paying customer, on the phone, but she was extremely ignorant and unpleasant to deal with. From the way she was rudely speaking to me and became quickly defensive, it seemed as if she didn't care about my situation at all, or her customers' satisfaction. \r
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I work in the service industry as well and would NEVER treat a customer this way or allow my employees to do so. It's unprofessional, and the worst part about this is that Stacy is the owner, so there are no higher personnel to report to for situations like this one. This woman should not be running a business or be allowed to be in charge of customer challenges. \r
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Finally, I would like to add how wonderful my parents' waitress was. Her name is Carolina, and my parents spoke very highly of her. \r
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There is only one boss - the customer - And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else!!!\r
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