Tech was knowledgable, curteous, friendly and went out of his way to be helpful. Noticed I had a cast on my hand and was limited in what I could do including sweeping leaves from my garage. When getting the paperwork ready for me to sign he said "by the way, I saw your big broom and sweap your garage for you". I was surprised and pleasantly surprised about the "over and above' service. He was very knowledgable about a product that I have been contemplating purchasing and provided information that I did not previously have.
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