Most technicians appeared to be competent with their knowledge regarding my central unit with heat pump. However, I have had at least one technician that seemed to be very limited in his knowledge of the unit. I had to inform him several times about different aspects of the unit including the fact that it included a heat pump. Most technicians didn't realize that I have a down-draft unit until I informed them. My observations lead me to think that it might be beneficial to keep new employees on orientation for a longer period of time to allow them to get the experience they need before going out on their own.
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