Horrible maintenance service.
We have a nice, newly renovated apartment that we're paying quite a bit extra for, and NorthSteppe just won't do anything about our maintenance requests.
-We have bed bugs, but that doesn't seem to bother them. It's disgusting.
-There are small cockroaches all over the apartment. We are very clean people and became even cleaner after the bugs started appearing, but nothing worked. Our neighbors (in the building) also have a bug problem.
-We're paying extra for a washer and dryer, but it was hooked up a month late. When it was hooked up, they ripped holes in my bathroom ceiling and instead of coming back to fix them in a week, like I was told, it took them 3 months to cover the exposed wiring.
-All of our appliances are hooked up to the same breaker, so if we want to do our laundry and use the microwave, the fuse will blow and the whole apartment loses power.
-In the lease, for some reason, it says that NorthSteppe is required to have all window coverings (the blinds) up in a certain amount of time (it was around a week i believe). It took them a month to give us blinds for our living room, so that was a little concerning having everyone able to look into our apartment.
For all of these I made many maintenance requests, I called their maintenance phone number, tried making emergency maintenance requests and we even wrote up a legal document and sent it to them (mostly because of the bugs). But it's been 4 months now, and nothing has been done.
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