We are very disappointed with the Vienna Cafe as a result of a billing problem that dates back to June of 2011 that has yet to be resolved. Due to a coupon conflict, we (husband & I) originally charged $81.79 to a credit card but since there were 3 of us at the table and the third party wanted to use the coupon and charge to $42.00 to her AX card, we were told that we could pay cash and the $81.79 would be credited back to our card. Told that we could not use one coupon on 2 different charge cards. It was never credited back and after many attempts of visiting the Cafe along with a detailed letter describing the incident, we feel ignored and cheated. There is no way we would make this scenario up and it seems that the management of the Cafe does not believe us or just doesn't care. Great food -poor customer service. Jeanette & Charles Irvine
more