My daughter booked this limo for her birthday. They charged her up front for everything plus the gratuity ($200) then when the limo brought us all back we arrived 20 minutes late back to our original pick up spot. However, the drivers' GPS malfunctioned and caused us to be 30 minutes late to our first stop and there was no credit for that - do the math we should still have a 10 minute credit which we are not complaining about; however Awfull Limousine wanted to charge us $125 extra for that extra 20 minutes. What a rip-off. We felt bad for the driver because he did a good job so when we had the company rep on the phone we asked how much of the ""Gratuity Charge"" was going to him their answer was they didn't know they had to calculate it - this is absurd it stands to reason that the ""gratuity Charge"" is for the driver - doesn't it? who else provided the service? certainly no one at the ""Company"" All they did wasz go out of their way to act like we should be priveleged to use them. Ask a lot of questions prior to usin g this company and if at all possible get other quotes. Again check around there are much better options!!!!!
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