Worst customer service ever!!!!! Terrible return policies!!!! The employees are the epitome of punkrock trendy and it shows in the way they treat the customers who give them business. I will NEVER do business with this company again which is sad because I love to support local shops.
I bought a used game and 2 BRAND NEW controllers on Christmas Eve as a gift. A few days passed and my husband decided he wanted to try to find some used gaming items on ksl instead. When I pulled out the receipt I noticed it said no refunds on returns- in store credit only. Obviously I was upset because nobody had mentioned this at the counter when I bought stuff for CHRISTMAS.
I called because I figured this policy made sense on used games, movies, music etc. but that an unopened brand new in package controller would be returnable. They told me that I could only get in store credit for the controllers and that they had their return policy posted in 20 different places and I should have seen it. Hello? If you've been in that store you know their walls are completely PLASTERED in posters and flyers and all kinds of crap. If it was so easy to see WHY DIDN'T I SEE A SINGLE ONE? I would NOT have bought the controllers there if I knew I couldn't return them. Their manager was rude and condescending about the whole situation and said that there was nothing they could (would) do about the situation because I should have seen the return policy on the wall.
After fuming about this for a few days my husband decided to just return them and get the in store credit and buy a few more games as they obviously weren't going to do anything else. When we went to the location in draper where we bought everything there was a sign on the door saying they had moved and their grand opening for the new location wasn't until february 1- two weeks away. Concerned that they would give us more hassle because of the length of time that had passed since christmas my husband called again to ask if we needed to drive to another location. They THEN told him it didn't matter at that point because their ""return policy clearly states you have 3 days to return items for an in store credit"" and that at this point our only option was to sell them back the $40 UNOPENED, UNUSED, BRAND NEW controllers for $8. Why would they not have mentioned THAT over the phone when we called about returning them in the first place? Obviously we hadn't seen the sign in their store and didn't know about that littel clause either! When my husband told the person over the phone that they had the worst customer service and return policies he'd ever seen, the guy on the phone angrily asked him who returns christmas gifts 3 weeks after christmas and said that it was unreasonable for us to expect to get our money back from ANY company at this point. Really? Because we had just returned a pair of shoes from sportsman's warehouse that day without any problems!
We paid $40 for the two controllers on christmas eve and now 3 weeks later with a receipt, unused, unopened, brand new items our only option is to sell the controllers back to graywhale for $8. Nice. I feel like they just stole our money. If your return policies differ that much from EVERY OTHER STORE out there, you should mention it your customers at check out ESPECIALLY around Christmas!
I will never do business with this company again. Worst buying experience ever. Thanks for nothing graywhale
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