I am always disappointed when you are given a quote for something and then when you get the actual bill, it is higher with fees you were not told about. This is the case with my dog's recent stay at Pete and Macs in Gilbert, AZ. My bill had two fees on it for a total of $25 that I was not told about, and were not on the estimate sheet, when I dropped my dog off for a 2 night stay. And despite my showing the receptionist the difference, she had no explanation for me other than saying, ""That's just the way it is."" She also could not explain to me exactly what each charge was for.
After my recent experience and reading the other reviews here, I realize that I will not be going back to them next time.
more