I have been a Holiday House customer for a few years now. I recently picked up my dog from her 3 day stay. She always acts a little distant after being in the kennel, so I didn't think too much of it until I found 2 scabbed over marks on her leg, and a larger round one on her neck. No one mentioned anything when I picked her up so I called. I was told there was nothing in her file, but that they would check and call back. They never called back............
I waited 2 days to give them the benefit of the doubt. No call, so I called back. I was then told that they had 64 dogs checking out that day, so they'd have to get back to me the next day. Clearly they board more dogs than they can handle and don't take enough time to notice a dog being returned with mysterious scabbed over wounds.
I will not be giving Holiday House my business and will not be referring them to any of my dog-owner friends. If you want your dog to be more than just a number I would recommend finding another place to board.
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