I see that this place has a 5 star rating from everyone. Thats fine, great, cool. I dont know how many people started their journy to NWMS online but I did, and let me tell you. I started by sending an email to NWMS via autotrader for a truck they had on their lot that I liked. I sent an offer. He replyed back a day later giving me what looked like an automated response asking for my phone number and they wanted to call me. I told them I didnt have a phone at the time (which is true) and I would only be able to email for a few days. After that I didnt hear back from the person at all. So I go to their web site, send them another email about the truck 1 week later, after not hearing from anyone. I get a little different response saying they sent me info and was curious if I had received it. Which I hadnt. So I email them another offer early one morning and even add my new phone #. About 6 hours pass and I still didnt hear a word from them. Now you might think thats not that long, well considering that A dealership across the road from them would send me an email response to all my questions within minutes, 6 hours for a response is a long time. So I tell them if they dont want my buisness then tell me and to stop waisting my time. Needless to say, they never emailed me back. Go figure. Well maybe Im the only one that didnt receive quality customer service, I dont know. Maybe they were super busy and some reason their computers crashed. I dont know. But In my opinion, it shouldnt take 1 week to get a response back.
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