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Awful customer service!! - Review by citysearch c | Blackthorn Restaurant And Pub

Blackthorn Restaurant And Pub

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Awful customer service!! 1/29/2012

I'm giving Blackthorn one star simply because of their outdoor patio (which is nice in the summer) and how good natured and friendly the bouncers are. I tried setting up a little get together here for my birthday, about 15-20 people. There were two people who were just shy of 21. I figured that would be a bit of an issue since after 10, Blackthorn is 21+. So I called ahead of time and spoke to the manager, Scott, who assured me that my two friends would be given wristbands and just needed to stay away from the bar. Essentially, it would be no big deal. Wrong. When we arrived the other manager, Ollie (Ali?), was incredibly rude to not only me but to my friends. He got right up into my face and lectured me on the protocol of his bar, how he could be fined $10k for even letting us inside the door, etc. etc. Then in front of the entire bar he pulled my friends out into the vestibule and continued his rather loud lecture. He was completely unprofessional as a manager and an extremely rude person in general. To top it off, the one drink I managed to buy was not only mediocre but overpriced. If you'd like to go there just to say that you have, be my guest. Otherwise, I'd stay far away from this not-even-Irish-Jersey-Shore-wannabe-infested Irish pub. more
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