I haven't even had them to my house yet but I will cancel. I would not even give a single star. They were referred to me from Kitchenaid, as my 6 mo old appliance in under warranty, but after concurring with the horrendous reviews I will not let them in my house.
To be brief: the worst customer service. They could not find my appt when I called to confirm, they called my house asking for directions and said if I did not call back within 5 minuted they would cancel the appt., Several other problems and they still have not even come to my house. When I asked to speak to the manager he was rude, obnoxious and not helpful. I asked to speak to the owner and he said he owned 50%. I told him that it was clear to me now why the company had such terrible service.
I am calling kitchenaid to tell them to give me a different company as I can't imagine how bad it will be if they ever make it to my house.
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