No surprise that RDU taxi is a 1.5 Star.
Aside from being picked up 8 minutes late. I waited on the driveway at 6:20 AM with my 2 young children with ALL my luggage. One of my luggage pieces went missing. It did not come out of the trunk at the airport and No, I did not leave it inside my home. The driver was loading the luggage while I loaded my children and myself in the car. Regardless, the bag is MISSING. RDU Airport Taxi Drivers cannot be trusted, I'm not saying he stole it intentionally but he was definately negligent with my property.
Andy Foley the General Manager was rude and defensive. He offered no sympathy or apology and said He said it was MY FAULT. I should have scheduled the taxi EVEN earlier than the recommended 2 hours for a domestic flight because I had children. As far as luggage, he said he was my word against his trusted, drivers (who btw don't arrive on-time), and he would rather take their word. He said he was fine to lose me as a client rather than reimburse me $15 taxi fare for the poor experience. Never heard of a so-called General Manager that is OKAY to lose a customer. Shame on you Mr. Andy Foley. POOREST customer service I have ever received.
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