I had an issue with our local police dept. charging me for false police alarms that they said smith thompson had called them out for. The first person I spoke with at smith thompson was slightly rude and not helpful at all except that I was able to discover they had my phone number incorrect. However, the second person I spoke with and the owner were nothing but nice. He investigated the alarms for me & discovered that they actually hadn't called the police for half of the alleged alarms. he even offered to credit my account. i'm very pleased with the promptness and friendliness with which my concerns were handled (except for my conversation with that one person who was apparently upset about working on sat) . overall a great company that i would recommend for security services.
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