I regret the day I called Neighbors Moving & Storage. What a nightmare! Moving is stressful enough, but they made the event so utterly horrible, I cringe at the thought of it all. I should have known by the loud, fast-talking ways of the sales rep, Jay Mays, that I was headed for trouble. I only called for a quote, but he shmoozed and cajoled so well, I believed the lies he was telling -- how good the company is, how they care about my move, blah, blah, blah. What a crock! I'm no stranger to moving, and had done some research, but clearly I had failed to dig deep enough. The company was very attentive while the credit card transaction was going thru, but after that, I couldn't get ANYONE on the phone, and when I tried to call, I was immediately transferred to voicemail. Moving day arrived and NO ONE had called or followed up. The clerks who did take the time to pick up the phone--Eli, Alfred and Shelby did little to assist. I kept getting transferred to voicemail. I sent multiple emails and left countless voice messages and nothing! When I did speak to two people, Vans Johnson and Prudette Bennett, they were rude and gave me lip service. No action behind the words! My pick-up didn't take place until 2 days after the scheduled date! I had to delay reporting for a new job because of Neighbors Moving. I've never felt so helpless and shafted in all my life. I had paid my deposit and my money was in their hands, but no services--not even a phone call was received. STAY AWAY FROM NEIGHBORS MOVING & STORAGE--their business practices are more shady than a forest full of redwoods. You will have less stress moving each piece of your furniture on your back one item at a time.
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