So I called HSEC in a panic because I was leaving the country in a week and I had just lost my glasses. I am practically blind without them so I am sure I sounded pretty hysterical in the phone. The woman on the phone was very patient with me and was able to fit me in at their central square office that day (did I mention it was a SATURDAY!?) She even pulled up my insurance benefits beforehand and deciphered them over the phone so I could understand them. Since I got there ridiculously early I browsed through beautiful cases of frames. The girl at the front desk came right up and started helping me pick out a pair of frames that fit my face and my style sense, while still keeping it within my price range. I am usually really skeptical of sales people but she was really down to earth and honest so I was able to tell she was telling me the truth instead of trying to get me to buy the most expensive pair of frames. I was able to pick out frames before my exam so while I was dilating we completed my order and the optician made sure I would get my glasses before I left the country. My glasses were ready for me 2 days later! HSEC exceeded my expectations!
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