My experience was great, until I noticed a crack in my windshield. With their expanded service, they wanted to wash the outside of all my windows. Unfortunately, it just snowed and was very cold, so there was ice built-up at the bottom of my windshield. The guy who was washing the windows took the bottom of the squeegee and starting pounding on the ice to break it up. I, along with another worker, watched him do this. I asked the worker to tell him to stop, as I needed to run more errands. It didn't look like he was hitting it too hard, but the damage was done.
I noticed the crack a little while later as it started to expand, and in two hours, it spread across the entire windshield. I called to get a hold of the manager, and after a couple hours, we finally spoke. I brought the car back so they could take pictures of it to show to their district manager. The DM called me back a couple days later and said his guys were not responsible.
He made this determination without seeing the window, and without taking his employee's side of the story (again, he and I stood together and watched his co-worker hit the window with the bottom of the squeegee). I asked to speak to the owner and the DM said he would call me back. I received no call from him. I tired contacting corporate and no one responded either.
I am not one to provide reviews, but this shop does not deserve the business it gets. There are far too many options to waste money and time with a business that does not care about their customers.
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